Unified Communications as a Service (UCaaS) is a cloud-based communication platform that enables businesses to integrate all their communication channels, like voice, messaging, and video conferencing, into a unified platform (hence the name). UCaaS is designed to improve communication and make collaboration more efficient among employees, customers, and partners, regardless of location.
We’ll explore some of the benefits and use cases of UCaaS.
Practical UCaaS Use Cases
UCaaS and Remote Work
In case you haven’t heard, more workers are remote these days. One of the most significant UCaaS use cases is for remote teams. A UCaaS solution is perfect for businesses with remote teams. Workers can access all communication channels from anywhere there’s an internet connection. They log into the system, and the entire platform is at their fingertips. A UCaaS system eliminates the need for costly travel and office space.
Customer Service Departments
Another UCaaS use case is for businesses with a large customer service department. Businesses can provide their customers with several ways to communicate with their business. They can implement live chat, ticketing systems, and social media messaging. Not every customer likes to communicate the same way. Some might prefer a phone call, while others need the instant engagement a live chat agent provides. This allows businesses to properly staff and respond quickly to customers using their preferred channels.
Healthcare Providers
Healthcare providers are adopting UCaaS systems at a quick rate, which is why we’ve picked them as one of our UCaaS use cases. A UCaaS solution improves patient care and communication between patients and their doctors. Telemedicine solutions allow doctors to have remote appointments, which cuts down on the number of appointments in a day, especially if an in-person meeting isn’t necessary. Most UCaaS providers are now HIPAA compliant, and virtual visits are secure.
Education
As you know, the pandemic accelerated virtual learning. This gave us our fourth major UCaaS use case: education. During the pandemic, UCaaS providers were quick to offer video conferencing, screen sharing, and file sharing for learning online. Now, teachers and students can share files, keep track of due dates, and communicate online, regardless of location. The platform can also track attendance, so teachers know who has logged on for the day.
The Benefits of UCaaS
There are several benefits of implementing a UCaaS platform into your business.
Increased Productivity
It might seem like a little bit of time, but overall, less time is wasted switching between different tools. Even if you save 30 minutes a day, that’s nearly three hours a week back because you’re not switching between various software tools. Not only do you save time because of the unified platform, software tools you already use, like CRMs and project management software, integrate into a UCaaS platform.
Cost Savings
With UCaaS, you’ll see savings in your bank account. You no longer need to spend capital on expensive hardware and price tags associated with maintaining and supporting the hardware of traditional phone systems. With a UCaaS system, not only are you saving money on hardware costs but on your monthly bill, as well. Most UCaaS providers have a subscription model, so paying for the users is less expensive than the traditional phone system. You’re also consolidating services into one bill instead of paying multiple vendors for voice, video conferencing, and messaging.
Improved Collaboration
A UCaaS platform enables employees to collaborate better. Video conferencing tools allow employees to work seamlessly with integrated screen and file sharing and virtual whiteboard capabilities. This will allow teammates to share ideas as if they were in a conference room together. Instant messaging will enable employees to send quick messages instead of waiting for an email reply. These tools improve communication and teamwork.
UCaaS Scales Quicker
UCaaS systems scale quicker than their traditional counterpart. This scalability means businesses won’t wait days or weeks to add users or phone lines to their system. Companies can accommodate growth without worrying about having enough lines to add to their system. It’s as simple as accessing an admin portal and adding users with a few mouse clicks. It’s just as simple to remove users, as well. Businesses can adjust to demand and not have to worry about surprise costs. Users are added or removed within seconds.
Nortec Communications is Your UCaaS Provider
Nortec Communications brings value as a UCaaS provider. In fact, we’ll let one of our customers speak for us:
“Nortec has been our phone provider since 2014. The phone system was customized to fit our needs with a reporting system to improve our phone usage and client contacts. Nortec brings us the most innovative technology to serve our ever-changing requirements. COVID affected how and where all of us worked, Nortec was there to make sure we were all connected in the comforts and safety of our homes. Nortec’s service is the best I have ever dealt with and always there for us when they were needed. I would highly recommend Nortec to anyone.”
John Widmark
PAYEE CENTRAL
If you’re looking to implement a UCaaS solution in your business, call the Nortec experts. We’ll listen to your needs and goals and tailor a solution designed for you. Contact us today to discuss how a UCaaS system can help improve your business processes.
