Call Center Cloud Phone
Systems & solutions

Dynamic Solutions for High-Volume Call Centers

We have been in the business for more than 20 years and understand that the key to your business is handling more calls with greater efficiency. Based on our experience with call-intensive environments like yours, we have bundled all the services you are looking for into our customized call center cloud phone systems to help you best serve your clients.

Simplified
Call Routing

Quickly and easily route calls to your available agents with automatic call distribution, even across multiple sites and mobile users

Softphone
Capabilities

Allow agents to make and receive business calls from anywhere with our included softphone functionality

Client Texting
Made Easy

Give your clients the ability to send and receive text messages directly to the agent desktop using your business phone number

Never Miss
a Call

Call queuing allows you to answer client calls efficiently, as well as provide 24-hour call coverage with remote agents

Premium
Features

All plans come standard with our color display, multi-line phones that enable you to better juggle calls from wherever you are

Phone Rep
Text Routing

Distribute text messages among your call center agents via our automated text queuing

Expand the Capabilities of your Call Center Operation with our Cloud Phone Systems

At Nortec Communications, we are problem solvers. Our extensive call center industry experience enables us to create cost-effective call center cloud phone systems and bundles that meet your unique needs.

Call Recording

Automatic call recording and archiving for easy call retrieval

Click to Call

Click to call and screen pop features help to automate your call processing

Performance Stats

Effectively measure agent performance with our call reporting and metrics

Integrate Multiple Sites

Connect multiple sites to work seamlessly as one

Reduce Spam Calls

Our new Spam Guard significantly reduces bothersome spam calls

What our customers says

Call Center Testimonials

“Nortec has allowed 651Carpets to grow our business and adapt to these unprecedented times of social distancing. The technology of the NextGen system has allowed our staff to work from anywhere they have internet access. Nortec service and technology has helped 651Carpets complete a major move in locations during 2020. The cost savings of using point to point networking between our builds is an excellent example of why 651Carpets continues to be impressed with Nortec and their support staff. Speaking of support, the response time to any issues we've had has been outstanding.”
Tom BauerBusiness Development and Technology Leader - 651Carpets

Responsiveness is OUR Priority

Nortec Communications is a locally-based, licensed contractor, so we are there for you when you need us. We do more than simply provide phones – we offer complete customizable solutions including cabling and networking, fax integration, wireless, and security.

Efficiently Handling a High-Volume of Customer Calls is YOUR Priority

Let Nortec Communications help you achieve the highest standard of call center service delivery through one of our creative network solutions.